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The Retail Banking Academy achieves ISO 9001:2015 Certification.

The Retail Banking Academy is proud to announce that it has achieved ISO 9001:2015 Certification.


This certification recognises that the design, development, delivery and awarding of RBA’s professional certification programmes meets internationally recognised standards. RBA’s initiative to become ISO 9001:2015 certified is part of a strategic plan to ensure that the Academy demonstrates an on-going commitment to consistently providing services designed to meet the needs of our clients and Candidates.


Achieving Certification required two critical audits by Client Managers from the British Standard Institutes (BSI) and involved a detailed review of:

• RBA’s Quality Management System (QMS)
• Documentation evidencing how RBA meets the ISO 9001 requirements
• The commitment demonstrated by RBA’s Management to continually improve the Quality Management System


Evelyn Hunter, CEO of the Retail Banking Academy said: “We would like to take this opportunity to thank our client banks, individual Candidates, suppliers and stakeholders globally for their continued support. RBA will continue to remain at the forefront of educating Retail Bankers worldwide to the highest ethical and professional standards”.


Michael Lafferty, chairman of the Retail Banking Academy commented: “We are delighted to be ISO-certified. With over 10,000 bankers in some 105 countries now taking our programmes this is further evidence that RBA is a world-class in professional banking education”.


For any enquiries relating to Retail Banking Academy’s ISO 9001:2015 certification contact RBA’s Qualifications Manager on



BSI (British Standards Institution) is the business standards company that equips businesses with the necessary solutions to turn standards of best practice into habits of excellence. Formed in 1901, BSI was the world’s first National Standards Body and a founding member of the International Organization for Standardization (ISO). Over a century later it continues to facilitate business improvement across the globe by helping its clients drive performance, manage risk and grow sustainably through the adoption of international management systems standards, many of which BSI originated. Renowned for its marks of excellence including the consumer recognized BSI Kitemark, BSI’s influence spans multiple domains including Aerospace, Automotive, Built Environment, Food, Healthcare and IT. With 80,000 clients in 182 countries, BSI is an organization whose standards inspire excellence across the globe.  To learn more, please visit

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