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Certified Branch Manager Programme


The Certified Branch Manager programme focuses on the requisite skills and expertise for effective bank branch management. 

Below are the modules covered on this programme,


101  Retail Banking Overview

105  Products

109  Effective Sales Management

102  Business Ethics and Compliance 

106  Operations

110  Relationship Management 

103  People Management

107  Customer Service Quality

111  Financial Management

104  Performance Management

108  Marketing