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WHO IS IT FOR?

 

RETAIL BANKING LEADERS

To share international best practice with peers from around the world in a structured Executive Management Programme, uniquely designed to address current business challenges from a leadership perspective.

 

EXPERIENCED RETAIL BANKERS

To accelerate their journey towards final certification - exam exemptions are offered to retail bankers with 10 or 15 years’ experience.

 

MIDDLE MANAGEMENT (PRODUCT MANAGERS, SALES MANAGERS, SME MANAGERS, FUTURE LEADERS, ‘HIGH POTENTIALS’)

To build high-performing, cross-functional, fully agile teams.

 

LINE MANAGEMENT (IN FRONT, MIDDLE AND BACK OFFICE)

To reach common standards and levels of competencies, while achieving a holistic understanding of the end-to-end customer experience and bridging silos in the bank.

 

CUSTOMER-FACING RETAIL BANKERS (RELATIONSHIP MANAGERS, BRANCH MANAGERS, WEALTH MANAGERS)

TTo build profitable customer relationships based on an ethical, customer-centric business model.

 

NEW ENTRANTS/GRADUATES

To promote faster learning and a common frame of reference for how a retail bank works while providing young talent with a professional qualification.

 

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