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WHY CERTIFIED RETAIL BANKER?


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Certified Retail Banker (CRB) is the only retail banking certification programme of its kind in the world that:

  • provides a comprehensive body of knowledge to shift a traditional, siloed organisation structure towards an agile model with increased productivity and quicker time to market.
  • is underpinned by a professional code of conduct and ethics to mitigate conduct risk and build an ethical values-based bank culture.
  • is principles-based and designed by retail bankers from across the world.
  • has been independently and internationally accredited.
  • is supported by a rigorous assessment process that tests the application of knowledge.

RB I
RETAIL BANKING I

RB II
RETAIL BANKING II

RB III
RETAIL BANKING III

101  Business Ethics and Compliance

201  Digital Marketing

301  Leadership in Retail Banking

102  Retail Banking Overview

202  Product Portfolio Management

302  Business Strategies

103  Products

203  SME Lending

303  Brand Management

104  Channels

204  People Management

304  Governance

105  Marketing

205  Customer Care

305  Operational Excellence

106  Effective Sales Management

206  Performance Management

306  Risk and Capital Management

107  Customer Service Quality

207  Wealth Management

108  Operations

208  Balance Sheet Management

109  Credit and Lending

209  Risk Management

110  Relationship Management

210  Financial Management

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