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RBA International is the only educational and professional body in the world dedicated to certification and training in retail banking.

It was founded in the belief, that retail banking is a profession. And to promote the status of retail bankers as internationally recognised professionals.

Our Certified Retail Banker (CRB) programme is the only one of its kind that makes it possible for retail bankers to embark on a structured certification programme that covers every aspect of the industry end to end.



RBA International certification programmes will develop bankers who can rebuild trust and form profitable, long-term relationships with their customers. It will teach retail bankers not just the skills, but the values behind ethical and profitable banking.

We expect our candidates to subscribe to the following core values, which are also our teaching values:

  • We treat customers and colleagues with respect, fairness and transparency.
  • We are innovative, creative and always open-minded.
  • We provide high quality customer care and excellent execution of our programmes.
  • We are driven and have passion for our mission to professionalise retail banking.



  • link every silo in the retail bank, at every level.
  • cover all aspects of retail banking, including Cards and Payments, SME Lending and Wealth Management.
  • are tailored to every level of experience, from fundamentals at entry level, to middle management and strategic leadership.
  • are bespoke, with content designed to meet the specific needs and objectives of every bank.